Policies

Shipping Policy

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding Philippine holidays). You will receive an email confirmation once your order has been shipped.

Delivery Timeframes

• Metro Manila: 2–4 business days
• Luzon (outside Metro Manila): 3–6 business days
• Visayas & Mindanao: 5–9 business days

Shipping Fees

• Standard shipping: ₱150
• Free shipping on orders totaling ₱1,500 and above
• COD orders include a ₱50 handling fee

Tracking

Once shipped, you will receive a tracking number via email and SMS. You can use this to track your order with our courier partner.

Damaged or Lost Orders

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at hello@lumiere.shop and we will resolve the issue promptly.